Terms and Conditions

Welcome to Corevantage Solutions, managed by COREVANTAGE SOLUTIONS PRIVATE LIMITED. We value your trust and are committed to offering a secure, reliable, and transparent experience. The following Terms and Conditions set out the rules and guidelines for using our payment gateway services. In this document, “we,” “our,” and “us” refer to Corevantage Solutions, while “you,” “your,” and “user” refer to anyone accessing or using our services.

Please read these terms carefully before using our website. By continuing to access or use Corevantage Solutions, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, we advise that you do not use our services.

These Terms and Conditions may be updated periodically to reflect changes in our services, business practices, or legal requirements. Continuing to use Corevantage Solutions after updates indicates your acceptance of the revised terms.

Your agreement with these terms allows us to provide a smooth, secure, and trustworthy service experience. We encourage you to stay informed and review these Terms and Conditions regularly to ensure that your use of our platform aligns with your expectations.

Agreement to Terms

Your experience at Corevantage Solutions is built on trust, clarity, and mutual understanding. By accessing or using our platform, you acknowledge that you have read, understood, and agreed to these Terms along with our Privacy Policy. These guidelines are in place to protect both your interests and the integrity of the services we provide.

If any part of these Terms does not align with your preferences or expectations, we advise that you stop using our services immediately. Your continued use of Corevantage Solutions confirms your agreement to follow these Terms and demonstrates your trust in how we manage and deliver our services.

Eligibility and Account Registration

Starting your journey with Corevantage Solutions should be simple, secure, and reliable. To ensure a smooth experience, we require that all users meet certain eligibility criteria before using our services.

  • Age Requirement: You must be at least 18 years old and legally capable of entering binding agreements. This ensures that all interactions on our platform are valid and enforceable.
  • Business Legitimacy: Your business must operate lawfully and comply with all applicable rules and regulations. This helps maintain a trustworthy environment for everyone on Corevantage Solutions.
  • KYC Verification: As part of the account setup process, you are required to complete our KYC (Know Your Customer) verification. This includes providing valid business documents and acceptable proof of identity.
  • Account Responsibility: You are responsible for safeguarding your account login credentials at all times. Any actions performed through your account will be considered authorized by you unless proven otherwise.

Please note that your application to use our services may be approved or declined at our discretion.

Meeting these requirements helps us create a secure and reliable platform for all users. Your cooperation ensures a smooth onboarding experience, and we are committed to supporting your business every step of the way.

Scope of Services

At Corevantage Solutions, we focus on making payment collection simple, secure, and efficient for your business. Our solutions are designed to help you receive payments seamlessly while providing a reliable experience for your customers.

  • Your business can accept a wide range of payment options, including credit cards, debit cards, UPI, net banking, and digital wallets. This flexibility ensures your customers have convenient ways to pay.
  • Integration is quick and easy with our APIs and plugins, which work smoothly with websites, mobile applications, and POS systems. This allows you to connect our services to your existing setup without complications.
  • You can take advantage of extra features such as payment links, subscription management, invoicing, QR code payments, and real-time transaction reports, helping you manage and track transactions efficiently.
  • Cleared funds are deposited directly into your verified bank account, giving you fast access to your earnings and allowing you to focus on growing your business.
  • Our services may be updated, improved, or modified over time to stay aligned with operational goals and security standards. We ensure that these changes continue to provide an effective and secure experience for your business.

Partnering with Corevantage Solutions means gaining a payment solution that is secure, flexible, and easy to use. We are committed to supporting your business throughout the entire process, helping you manage payments confidently and efficiently.

User Obligations

At Corevantage Solutions, maintaining a secure and reliable environment depends on the cooperation of every business using our services. As an account holder, certain responsibilities are essential to keep your account and our platform safe.

  • You are required to provide complete, accurate, and current business and financial information at all times to ensure your account remains in good standing.
  • Our platform should only be used for lawful business activities that comply with all applicable rules and regulations.
  • Protect your login credentials and API keys carefully to prevent any unauthorized access to your account.
  • If you notice any suspicious activity, unauthorized access, or potential account compromise, you must notify us immediately.

By fulfilling these responsibilities, you contribute to a trustworthy and secure environment where your business can operate smoothly and our services can function reliably. Your vigilance helps protect both your interests and the integrity of Corevantage Solutions.

Fees and Settlement

At Corevantage Solutions, we are committed to providing transparent pricing so you can manage your business finances confidently. Clear information about service fees is available in your Merchant Agreement or directly within your dashboard.

  • All fees are listed excluding any applicable taxes unless specifically stated otherwise. You are responsible for ensuring that any taxes owed are properly reported and paid to the relevant authorities.
  • You are responsible for handling any chargebacks initiated by customers. Refund requests will be processed according to our timelines and internal policies to ensure fairness and consistency.
  • We reserve the right to adjust, modify, or introduce changes to our fees at any time. Any updates will be communicated through email or reflected in your dashboard for your convenience.

By understanding and adhering to these terms, you help us maintain a transparent, fair, and dependable payment experience. Your awareness and cooperation ensure smooth operations for your business while allowing Corevantage Solutions to continue delivering reliable services.

Prohibited Activities

At Corevantage Solutions, we prioritize the safety, security, and integrity of our platform. To ensure a trustworthy environment for all users, certain actions are strictly not allowed. Following these rules protects both your business and the broader community using our services.

  • Transactions for illegal, fraudulent, or unauthorized purposes are strictly forbidden. This includes, but is not limited to, the sale or distribution of narcotics, adult content, gambling services, counterfeit products, firearms, or any goods or services prohibited by law.
  • Tampering with the platform, attempting to bypass security measures, or exploiting technical weaknesses for personal gain or to harm others is prohibited.
  • Violations of these rules may result in immediate account suspension, withholding of funds, and potential legal action as permitted by law.

By adhering to these guidelines, you help maintain a secure and reliable platform for everyone. Your responsible use ensures that Corevantage Solutions remains a safe space for conducting business with confidence and trust.

Risk Monitoring and Fraud Management

At Corevantage Solutions, protecting every transaction on our platform is a top priority. We work diligently to safeguard your business and your customers from potential threats and fraudulent activity.

  • Our platform uses continuous monitoring, advanced fraud detection tools, and automated risk assessments to evaluate each transaction in real time.
  • Transactions that appear unusual or high-risk may be delayed, placed on hold for review, or reversed to prevent potential losses.
  • In cases where fraudulent activity is confirmed, we have the authority to freeze or permanently close your account, with or without prior notice.
  • You are responsible for any chargebacks, financial losses, or regulatory issues resulting from unlawful or high-risk activities conducted through your account.

By following our security procedures and cooperating with risk management measures, you contribute to a safer payment environment for your business and all users on Corevantage Solutions. Your vigilance and collaboration help maintain trust and reliability across the platform.

Data Privacy and Security

At Corevantage Solutions, we take your trust seriously. The personal and financial information of your business and your customers is treated with utmost care, forming the foundation of how we operate.

Managing Your Information

All details collected through our services are processed in full compliance with applicable data protection regulations and our Privacy Policy. We enforce stringent security measures, employing advanced encryption, layered authentication, and controlled access to protect sensitive data from unauthorized use.

Purpose of Data Processing

Using our platform means you agree to the handling of your information for necessary purposes. This includes processing payments, detecting and preventing fraud, improving service quality, and meeting legal or regulatory requirements. Cardholder information is never retained on our systems unless explicitly authorized, ensuring sensitive data is handled securely and only when absolutely necessary.

By partnering with us in maintaining strong security practices, you contribute to a reliable and secure ecosystem for every transaction. Together, we create a platform where your business can operate confidently, knowing data privacy is a priority.

Intellectual Property

At Corevantage Solutions, the ideas, technology, and creative work behind our platform are carefully developed and legally protected. Respecting these rights ensures the quality and integrity of the services you rely on.

Ownership of Platform Assets

All intellectual property connected to the platform, including software code, interface designs, brand identity, trademarks, logos, written content, and user documentation, is the exclusive property of COREVANTAGE SOLUTIONS PRIVATE LIMITED or its authorized licensors.

License to Use

You are granted a restricted license to access and use the platform solely for its intended business purposes. This license is personal, non-transferable, and may not be sublicensed to others under any circumstances.

Restrictions on Use

Copying, modifying, reverse-engineering, sublicensing, or any unauthorized use of the platform is prohibited without explicit written approval from us. Similarly, using our branding, trademarks, or marketing materials requires prior written authorization.

By following these guidelines, you help safeguard the creativity and effort invested in building Corevantage Solutions. Respecting intellectual property ensures that we can continue delivering innovative and reliable services for your business.

Third-Party Services

We want you to get the most out of our platform, and sometimes that means connecting with other services to make your experience smoother and more efficient. These external services can range widely, including:

  • Banks and payment networks for seamless transactions
  • Logistics providers to support timely deliveries
  • Analytics platforms to help us understand trends and improve services
  • Customer relationship management tools to enhance communication

It’s important to know that these third-party services operate independently from us. We do not control how they function, how they handle your data, or their reliability. Any issues such as service interruptions, restrictions, or technical failures are beyond our control.

When you decide to use these integrations, please keep in mind:

  • Any problems, losses, or damages that occur while using these services are your responsibility.
  • Each third-party service has its own terms, conditions, and privacy policies, which you should review carefully.

By being aware of these factors, you can confidently decide which external services to connect with our platform. Your understanding helps ensure that your experience remains secure, informed, and under your control.

Termination & Suspension

Your safety and the proper functioning of our platform are our top priorities. To protect both you and the integrity of our services, there may be times when we need to restrict or end access to your account.

We may take action to suspend or terminate your account under the following circumstances:

  • If there is a breach of our Terms of Service
  • If we detect unusual or suspicious activity
  • If required by law or a regulatory authority

The duration of a suspension can vary depending on the situation. Some suspensions are temporary, while others may lead to permanent closure of the account.

In the event of termination:

  • Any outstanding obligations, dues, or settlements must be fully cleared
  • We may hold funds until any ongoing investigation or dispute is fully resolved

By following these guidelines and promptly addressing any concerns, you help ensure that your access remains smooth and uninterrupted. Staying informed and cautious benefits both your experience and the community as a whole.

Dispute Resolution

We value your experience and aim to address any concerns quickly and fairly. When disagreements arise, our goal is to find solutions that are practical, respectful, and mutually satisfactory. Our approach includes:

  • Engaging our internal support and dispute resolution team to review and resolve issues in a cooperative manner
  • For transaction-related disputes, such as chargebacks, working closely with acquiring banks and card networks while following all required procedures and protocols

In situations where these steps do not lead to a resolution, you have the right to seek legal remedies according to the governing law and jurisdiction specified in this agreement.

By keeping communication open and reporting concerns promptly, you help us ensure a smoother resolution process and maintain trust across our platform. Your participation is key to finding fair and timely outcomes.

Limitation of Liability

At Corevantage Solutions, we strive to provide a seamless and positive experience for everyone who uses our Services. Your satisfaction matters to us, but it is equally important to recognize the scope of our responsibility.

Within the limits permitted by law, Corevantage Solutions cannot be held liable for any indirect, incidental, special, or consequential losses that may arise from using, or being unable to use, our Services. This includes any potential loss of business opportunities, revenue, or important data. Although we make every effort to ensure smooth and continuous operations, we cannot guarantee that our Services will always be uninterrupted, error-free, or free from delays.

We encourage you to engage with our Services confidently while keeping these limitations in mind. By understanding these boundaries, you can make the most of what we offer while we continue working diligently to serve you fairly and transparently.

Indemnification

At COREVANTAGE SOLUTIONS PRIVATE LIMITED, we value the mutual trust that allows our services to function smoothly for everyone. Your actions while using our Services play a role in keeping this environment safe and dependable.

By continuing to use our Services, you agree to assume full responsibility for protecting COREVANTAGE SOLUTIONS PRIVATE LIMITED, its directors, team members, and affiliated partners from any claims, losses, damages, liabilities, or legal expenses. These may result from how the Services are used or misused, from any violation of these Terms, or from any unlawful or fraudulent activity conducted through your account.

Your willingness to uphold this responsibility directly contributes to a safe and fair experience for all users. By standing together on these commitments, we create a community where everyone can rely on our Services with confidence.

Governing Law and Jurisdiction

When you use our services, you are joining a system guided by clear rules to ensure fairness and clarity for everyone involved. These Terms are governed by the laws of India, providing a consistent legal framework for all interactions.

Any questions, interpretations, or issues that arise regarding these Terms will be handled under Indian law. In the unlikely event of a dispute, it will be resolved exclusively in the courts located in India, which have the sole authority to hear such matters.

By understanding and accepting this, you help create a transparent and reliable environment for yourself and all other users, making your experience with COREVANTAGE SOLUTIONS PRIVATE LIMITED secure and trustworthy.

Force Majeure

At COREVANTAGE SOLUTIONS PRIVATE LIMITED, we strive to provide reliable services, but we recognize that some situations are simply beyond anyone’s control. It is important for you to understand how these events may impact our ability to deliver services.

We cannot be held liable for delays or interruptions caused by circumstances outside our reasonable control. These may include natural disasters, pandemics, wars, acts of terrorism, cyberattacks, technical failures, labor strikes, or government-imposed restrictions.

By being aware of this, you acknowledge that such events might temporarily affect service performance or availability. During these times, patience and cooperation from both sides help maintain a fair and constructive relationship until normal operations can be restored.

Amendments and Modifications

At COREVANTAGE SOLUTIONS PRIVATE LIMITED, we are dedicated to keeping our services and policies up to date with changing business needs and legal requirements. This means that from time to time, these Terms may be revised or updated.

Any important changes will be posted on our website along with a new "Last Updated" date so you can easily see the most current version. By continuing to use our Services after these updates, you confirm your acceptance of the revised Terms. We encourage you to check the Terms regularly to remain informed about any changes.

Being aware of updates ensures that you always interact with our services confidently and in accordance with the latest terms, helping both you and COREVANTAGE SOLUTIONS PRIVATE LIMITED maintain a clear and trustworthy relationship.

Severability and Waiver

At COREVANTAGE SOLUTIONS PRIVATE LIMITED, we aim to create Terms that provide clear guidance and protection for everyone using our services. We recognize that sometimes, certain provisions may be challenged or deemed unenforceable.

If any part of these Terms is found invalid or unenforceable by a court with proper authority, the rest of the Terms will continue to remain fully effective. Likewise, choosing not to enforce a provision at a certain time does not mean that we give up our right to enforce it later.

Understanding these principles helps maintain a consistent and reliable framework for your use of our services. By acknowledging this, you contribute to a transparent and stable environment where both you and COREVANTAGE SOLUTIONS PRIVATE LIMITED can operate with confidence.

Contact Information

We value your questions, feedback, and concerns because they help us serve you better. For any inquiries, complaints, or formal notices, please email us at corevantagesolutionspvtltd@gmail.com.

Our team is committed to reviewing every message carefully and responding as quickly as possible. Reaching out directly allows us to clarify matters, resolve issues efficiently, and ensure that your experience with COREVANTAGE SOLUTIONS PRIVATE LIMITED remains smooth and dependable.